Policies

Membership, Facility & Program Information & Policies

Program Registration

All classes require advance registration and fee payment. Programs will not be prorated. To receive the discounted member rate you must be a member of the Fox Valley Family YMCA. Classes may meet on some holidays, please check with your instructor. All private lessons must be registered and paid for at the front desk. Programs with low enrollment are generally canceled one week prior to start date. By participating in a YMCA program it is assumed that all participants using the facility agree to the waiver of liability. Waiver can be found on your program receipt or online. Two fees are listed by each class. The first fee is the discounted fee a FULL PRIVILEGE MEMBER pays and the second is the fee a NON-MEMBER pays. Members may register at any time, non-members must register two weeks prior to class start date.

Program Cancellation Policy

A $10 service charge applies on all eligible credits/refunds and may be used by any family member. Credits may be carried forward for a maximum of six months from the issue date. Fees paid for programs canceled by the YMCA will be made available for full credit or refund. Program cancellation by a participant must be in writing and may be subject to a service charge as listed above and processed as a credit as follows: 

  • Cancellation prior to the first class meeting = full refund or credit
  • Cancellation at/after the first class meeting will result in a prorated credit only.
  • Cancellation due to involvement in another YMCA program, full credit will be given.
  • Cancellation due to injury/illness must be made in writing with a detailed, legible doctor’s note attached. In the event that equipment or uniforms have been ordered, an additional fee will be charged to cover those costs and the participant will still receive the equipment or uniform. Prior to registering, individuals are encouraged to contact the program director for concerns, time conflicts or necessary evaluations.

Due to limited facility availability, makeup classes are dependent on department and availability. Check with the Program Director for details. Cancellation Policy is subject to change. Note: Credit may take up to two weeks to process.

Holiday Refund Disclaimer

The Y does not hold classes on certain holidays so that our members and participants may spend time with their families. We do not prorate for these classes.

Wait Lists

You may request to be placed on the program’s waiting list, if a class has reached the maximum. However, the waiting list is not a guarantee that the class will be offered or that registration is confirmed. Payment must be received at the time of registration to hold your spot on the roster. 

Youth Restrictions

All children 10 and under must be in a supervised activity or with an adult 18 or older when using the facility. Children 14 or older may use the Fitness Center. Only children ages 5 and under are allowed to pass through the opposite sex locker rooms. Parents are encouraged to change all children of opposite sex age 5 and under in the designated areas.

ADA Statement

The Fox Valley Family YMCA supports the intent and spirit of the Americans with Disabilities Act. The Central Branch is handicapped accessible including a chair lift for entry and exit into/out of our pool and chair lift to access our second floor. The West Branch is handicapped accessible as well.

Code of Conduct

In keeping with our Christian values: Caring, Honesty, Respect, and Responsibility, all members are expected to behave appropriately while using the facilities. Those who choose to act inappropriately as defined by YMCA staff may be asked to leave the building. Repeat offenses can lead to a membership suspension or revoking of all privileges.

*The Fox Valley Family YMCA reserves the right to review the criminal misconduct of all members and guests. This includes, but is not limited to, a review of the sex offender and violent offender histories available, at the time. This review may be performed at any time.

The Fox Valley Family YMCA reserves the right to deny access or membership to any person who has been 1) convicted of any crime of a sexual or violent nature or 2) is or has been registered as a sex offender or violent offender. The Fox Valley Family YMCA also reserves the right to suspend access or membership to any person accused of the items listed above prior to the resolution of any charges or court proceedings.  

The CEO or Executive Committee shall have the authority to waive application of this policy for reasons of good cause shown.

Gift Certificates

Gift certificates are non-refundable. We are not responsible for lost or stolen gift certificates. Gift certificates won through other organizations are only valid for six months from date of donation.

Scholarships

It is the policy of the Y to provide services for any adult, senior, or child who desires to participate and understands the benefits of the YMCA. Those not able to pay the full fee may be awarded partial assistance based on their demonstrated ability to pay and the YMCA’s ability to fund the subsidy. Financial aid will only be provided for Fox Valley Family YMCA members. Non-members are not eligible for financial aid. Families receiving financial aid will be eligible to receive a maximum of $1,000 for every six months.

Active Duty Military

Members who are enlisted in the U.S. Military and are title 10 personnel may be eligible for a military membership. Those interested in applying for a Military Family Membership Discount may fill out an application at the front desk.

Membership Cards

All members must scan their membership cards upon entering the YMCA. There is a $5 charge for replacement cards. Membership cards are issued to members age 11 and older. The loaning of your membership card will result in termination of membership privileges. Members who do not have their cards upon entering the Y will need to show a photo ID.

Change of Address

Please notify us of any change in your contact or credit card information by completing a form at the Front Desk. You may also call 630-552-4100.

Reciprocity

We want to encourage members to utilize the Y as often as they can. Sometimes, it’s more convenient for members to utilize a Y in a different location when traveling, near a workplace or in another region. Now, Fox Valley Family YMCA members have the flexibility to use other Y facilities throughout the state of Illinois, at no extra charge.  Simply present your active YMCA membership card and photo ID at any participating YMCA statewide and enjoy free access.  

• The YMCA’s Reciprocal Membership Program is valid for YMCA Facility Members only. Community Members may upgrade to a Facility Membership at any time to qualify. 

• Visitors to other Y’s must present a valid YMCA membership card and photo ID upon their first visit and complete a visiting member waiver or standard membership application form with liability waiver. 

• A Facility Member’s home branch designation and subsequent monthly membership rate will be determined by which branch the member uses 50 percent of the time. Program discounts do not apply. Participating YMCAs reserve the right to restrict facility or program access. Other restrictions and exclusions may apply.

Guests

Members are always invited to bring in friends and encourage them to join. Y members are limited to one guest per member visit.  Each guest is limited to three visits in a 12 month period. Guests are required to present a valid photo I.D. and must be accompanied by a Y member.  It is the responsibility of each member and their guest to abide by the rules of the Y and to act in an appropriate manner. Any person abusing the Y and/or exhibiting disruptive behavior will be asked to immediately vacate the premises without a refund. By participating in a Y program, it is assumed that all guests using the facility agree to the waiver of liability. Waivers can be found at the front desk.

Please note that the Y reserves the right to limit or deny guest pass privileges at any time. Also, note that members are responsible for their guest’s actions. Guest passes are not replaceable if lost or stolen.

Lockers

Lockers may be rented for a fee per month. Locker fees are non-refundable. Lockers are also available for daily use, please bring your own lock. The Y is not responsible for any lost or stolen items. 

Payment Plan

Membership fees are payable through a monthly bank or credit card draft. The monthly amount is debited directly from your account on the 15th of every month. Drafts are ongoing until canceled in writing by the primary member no less than 10 business days prior to your draft. Cancellations are accepted in person only. Please keep in mind, MEMBERSHIP FEES ARE NON-REFUNDABLE.

MEMBERSHIP CATEGORIES
Youth – Children ages 1-13
High School – Any person ages 14-18
Young Adult – Any person ages 19-24
Adult – Any person 25 years or older
Family – One adult or a couple residing in the same household and their dependents. Dependent(s) must be living in their household and under the age of 18, or 23 with proof of full-time college credit hours. These credit hours must be presented when membership is commenced and with every subsequent renewal.
Senior – Any person 65 years or older

Membership Cancellation Policy

Your membership is important to us, if there is anything we can do to improve your member experience please let us know. Memberships are not available for credit or refund. Memberships may be placed on hold once per calendar year and will be charged a $10 monthly hold fee. Holds are limited to a maximum of four consecutive months. Annual expiration dates will rollover according to the number of months membership is placed on hold. There are no refunds on annual memberships. Bank draft cancellation forms must be completed 10 business days prior to the draft. Cancellations will not be accepted by fax, e-mail, or USPS mail. YMCAs are individually operated, therefore memberships are non-transferable. YMCA AWAY privileges may still apply. If you have a circumstance arise and need to cancel, you must notify the YMCA Membership Department within 72 hours of joining. If the member was enrolled in a Y class, the difference between the member and non-member rate will be taken from the refundable amount. All requests are subject to a $10 processing fee. Cancellation Policy is subject to change.

Disclaimer

The Fox Valley Family YMCA has made every effort to prepare these policies as accurately as possible, however, errors can occur. Circumstances may require that adjustments be made to programs, fees, schedules, etc. The YMCA reserves the right to make any such adjustments. We apologize for any inconvenience these errors or adjustments may cause. The Fox Valley Family YMCA reserves the right for interruption of facilities and services at any time and without credit, refund, or compensation. Pool and Facility will be closed annually for maintenance.

Privacy Policy

This privacy policy sets out how ‘Fox Valley YMCA’ uses and protects any information that you give ‘Fox Valley YMCA’ when you use this website. ‘Fox Valley YMCA’ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. ‘Fox Valley YMCA’ may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 11/02/2020.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes.
  • We will never sell your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.  We also endeavor to limit access to personal information to only employees, agents and representatives that need to know.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Refunds

All refunds are handle in a per case scenario. Please contact your local branch so we can better serve you.